Terms & Conditions
Important
All our cakes contain allergens: nuts, wheat, eggs and milk.
Please read the label on the cake to check the ingredients.
Quality
We pride ourselves in the quality of our cakes and we hope you enjoy them. If for any unlikely reason you are dissatisfied please do not hesitate to contact us on 01584 823679.
Damage
You should inspect the goods when you receive them for damage. If you have a complaint you must tell us as within 48 hours of receipt of the goods. On receipt of the returned goods we will fully investigate the circumstances and may elect to refund the purchase price or provide replacement goods at no cost to you.
Importing
Certain food items may be prohibited in a country to which they may be sent. It is your responsibility to check with the appropriate authorities to ensure the goods ordered are not prohibited. Also, some countries may levy an import tax or duty, which is beyond our control, and will have to be paid by the recipient on delivery of the parcel.
Remittance Terms
We ship your goods once we have received credit card authorisation. In the event that your card is refused, we will e-mail you and ask you to supply another card or to contact your bank to arrange clearance. Our terms do not affect your statutory rights.
We reserve the right to replace any cake if the one ordered is not available at the time of ordering.
Delivery Information
United Kingdom
Please allow 3-5 working days for cakes to arrive from date of order. Please allow a longer delivery time during busy periods, i.e. Christmas.
The correct post code is vital for prompt delivery of your order. If you are unsure of your postcode, call Royal Mail on this local-rate number, 08457 111222 between 9am and 5pm, or visit their website at www.royalmail.com
We cannot guarantee a particular delivery date unless next day delivery is paid. For next day delivery p&p is £12.00 excluding Saturday delivery.
For next day delivery you must order before 12 noon.
Next day deliveries ordered on a Friday will be delivered on Monday.
Note: If you want guaranteed Saturday delivery anywhere in the UK or next day delivery for the Highlands and Islands or all of Ireland please contact us on 01584 823679 for a quotation.
Overseas
For European deliveries the rate paid is inclusive of Airsure (£4.20 in addition to the airmail postage rate.) This is a Royal Mail service that electronically tracks your parcel allowing you to check the progress of your item and confirm it has been delivered. Please contact us for the track and trace number.
For rest of the world the deliveries are made by DHL International. This service is electronically tracked. Please contact us for the track and trace number.
The Royal Mail aims to deliver to Europe in 3 working days and in 5 days for delivery Worldwide.
UK & Overseas Postal Addresse
We do not take any responsibility for addresses provided incorrectly.
We regret we are unable to deliver to a PO Box number. Please contact us on 01584 823679 to discuss alternative arrangements.
A fixed cost of £12.50